- If in exceptional circumstances you believe that you have received a defective or damaged item. In case we confirm the defect and the store has the item in stock, we will exchange or return the item according to your preference and the store's stock.
- If you do not have a store near you, we suggest that you contact our Customer Service department by email contacto@elitekeepers.com, providing the order information and a photograph showing the damage you suffer..
We will carefully examine the returned product and will inform you by email or telephone within a reasonable period of time whether to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the shipping costs incurred to deliver the item. The refund will be made in the same payment method that was used to pay for the purchase.
IMPORTANT: Our quality department will carefully examine each case and will inform you if the exchange or return is approved due to item defect or not..
The rights recognized by current legislation remain safe.