GENERAL CONTRACT CONDITIONS
https://elitekeepers.com/es (hereinafter, the Web) is a website owned by Elite Keeper SL, hereinafter THE OWNER, with CIF / NIF nº: B72365646 and registered office at: PI Las Salinas de Poniente, c / Albert Einstein 12, 11500, The Port of Santa Maria (Cádiz).
The access, reproduction and use of the Web services requires the prior acceptance of the Conditions of Use in force at any time; THE OWNER reserves the right to modify these Conditions when deemed appropriate, by publishing the new text on the Web. It is the user's responsibility to know the Conditions of Use before accessing the products and services of the Web; in case you are not satisfied with them, please, refrain from using it.
The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except in relation to those materials obtained under third party license.
THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting on them Only the rights of use described below. Any rights that are not expressly assigned are reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure and disposition of the contents of the Web, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that Article 12 and Title VIII of Book II of the Law of Intellectual Property may grant on the website, considered as a database.
THE OWNER is also the sole owner of the graphic design and image of the Website, reserving the pertinent legal actions that may apply to people who make imitations or unfair uses of it.
WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.
It is allowed:
Web browsing, that is, the access and display of it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Web requires prior registration.
Benefit (prior registration), from the services and advantages provided by THE OWNER through the Web to its users, under the conditions expressly indicated in the different sections.
It is strictly prohibited:
Any operations regarding the Web, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
Any use outside the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third party data.
Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in media of the materials susceptible to download of the Press Room section is excepted from this prohibition.
The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Web or of any of the products provided through it.
The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may impair the normal operation of the Web, other users or any third party.
LINKS TO THE WEB
The establishment of links and hyperlinks with the Web from other pages or websites is authorized, provided that they are not done in a way that harms the public and brand image of THE OWNER, the Web or any of the people and products to be referenced in it. In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
The establishment of links from pages or websites whose contents promote or apologize, directly or indirectly, of any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of the links it is expressly prohibited the use of elements extracted from the Web, without the prior and express consent of THE OWNER
In no case may it be understood that links to the Web from third-party websites or websites imply relations of THE OWNER with the owners thereof, nor does it imply endorsement, sponsorship or any recommendation of THE OWNER on them, so THE OWNER does not will be responsible at all regarding its content and legality.
CONTENTS AND BEHAVIOR OF THE USER
As a client or user of the Web, you agree to make proper use of the contents and services offered through it and not to use them to:
- To engage in illegal activities, illegal or contrary to good faith and public order.
- Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that supports terrorism or that threatens human rights.
- Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages.
- Disseminate content that violates the image and reputation of THE OWNER or third parties.
- Attempt against the rights of Intellectual, Industrial, image, honor or other property that correspond to THE OWNER or third parties.
THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to withdraw them when deemed appropriate.
The forms of payment admitted in the online store are:
- Credit card
- Wire transfer
The shipping methods available in the online store are:
- Urgent service
- free shipping
- Pick up point
The delivery time for shipments made by your online store are: Delivery in 24-96 hours, SEUR business days. During the period of sales and / or promotions, the delivery time may be delayed.
WITHDRAWAL AND CANCELLATION
The customer has 14 calendar days from receipt of the order to voluntarily withdraw from their purchase, without any penalty and without indication of the reasons. In the event that the consumer and user wants to withdraw from the purchase of the product or contract the service, they can use the withdrawal form (this form can be found on the next page) to communicate their decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for reasons of hygiene the products to be returned must be in perfect condition, unused, in its original packaging and seal and with all its accessories.
The customer must bear the costs of return shipping. Shipments due to shipping will not be accepted in any case.
The customer will be responsible for both the product and its packaging, arrives in perfect condition, being necessary to package the items properly, in order to avoid possible deterioration during transport.
Once the return package is received, we will verify its status and at the moment we verify that both the returned items, as well as the possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.
The reimbursement of all payments received for the purchase, including delivery costs will be made within 14 calendar days following the withdrawal.
The refund will be processed through the same payment method used by the customer for the initial transaction.
We reserve the right to withhold the reimbursement until we have received the products or until the customer has presented proof of the return of the products, depending on which condition is met first.
We will not refund if the product has been used.
In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage of products by the transport company, the customer may request its return and / or replacement, within 14 calendar days after upon delivery. In this case, we undertake to bear the costs of sending the return, we will take care of picking up the defective product and / or returning the missing product for another identical product at no additional cost to the customer.
(You should only fill out and submit this form if you wish to withdraw from the contract or service contracted).
- For the attention of (here you must insert the name of the company, complete address and, if available, the phone number, fax and email):
- I hereby inform you / communicate (*) that I withdraw from me / withdraw from our (*) contract for the sale of the following good / provision of the following service (*).
- Requested on / requested on (*).
- Name and address of the consumer and user or consumers and users.
- Date and signature of the consumer and user or of the consumers and users.
CHANGE AND RETURNS POLICY
To request a product change, the customer must contact customer service within the To return a product you have 30 calendar days from the receipt of the order.
In case of returns, shipping and collection costs will be borne by the customer. Shipments due to shipping will not be accepted in any case.
In the event that the product to be exchanged has a higher price than previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount in cash will not be refunded, but will be made in the form of a gift voucher to use in your next purchase.
To manage any type of return or exchange of products purchased at https://elitekeepers.com/es/ the customer must contact our Customer Service.
The customer must indicate the order number and we will tell him exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated by the indicated means.
The customer may cancel the order without any charge and without providing any reason, and should contact customer service as soon as possible through the following email address: firstname.lastname@example.org, whose customer service hours are: Monday to Friday from 09:00 to 18:00.
If the order has not left our warehouses, we will cancel it without problem, but if the order is already on the way, we will have to wait to receive it back and once the receipt of it is confirmed, the amount of the product will be refunded less the expenses of Shipping and return will be carried in the same form of payment used in the purchase.
THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Website, being able to change, delete or add both the contents and services provided through it, and the way in which they appear presented or located.
Although THE OWNER will use its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is it guaranteed to obtain any specific result or purpose, so the access and use of the Website is the sole responsibility of the users and customers.
THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions , civil and criminal, that may correspond in law.
For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes related to its use by the Courts and Tribunals of the user or person responsible.
If any clause included in these general conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these general conditions in all the rest and considering such provision totally or partially not included.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.