Size exchange process
We know how important it is to find the perfect size, which is why the first size exchange is completely free in mainland Spain and Portugal.
To request an exchange, contact us through:
- Email: contacto@elitekeepers.com
- Telephone or WhatsApp: +34 620 31 94 12
Exchanges are only allowed for the same model in another size. If you want a different product, you must place a new order.
Items must be returned unused, unwashed, with labels intact and in their original packaging.
The exchange must be processed within 30 days of receiving the order.
Options for making the exchange
- Exchange at a Post Office (Free in the Peninsula and Portugal): You can automatically deliver the product to a Post Office by clicking here EXCHANGE AND RETURN PORTAL. IMPORTANT: In the request process, indicate in the notes that it is a size change and specify the desired size.
- Home exchange (Free in the Peninsula and Portugal): To arrange collection from your home, send us an email to contacto@elitekeepers.com or contact us by WhatsApp at +34 620 31 94 12.
Remember: Only the first size change is free. If you need more changes, you will have to pay the shipping costs.