We always send orders after payment confirmation.. Orders placed by bank transfer are not processed until we receive and confirm payment.
- Peninsular Spain: we ship with delivery in 24-96 hours, working days. (*Estimated delivery time), after dispatch of the merchandise. We process confirmed and paid orders daily until 1:30 p.m. each day.
- Canary Islands: We do not ship.
- Balearic Islands: delivery in 48-96 business hours, after dispatch of the merchandise.
- Ceuta and Melilla: We do not ship
- Mainland Portugal: delivery in 24-96 business hours, depending on the destination postal code. We do not ship to Azores or Madeira.
- For the rest of the EU countries: We normally deliver within 4 business days. We do not ship to Great Britain, Gibraltar or islands. We ship to Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania and Sweden.
Do you notify me of the delivery time and date?
No. The agency has no obligation to contact you prior to delivery. You can track your order from your account in the "my orders and returns" section, by clicking on "details" on the order.
Can the order be made at the agency's branch?
Orders are delivered to your home. Normally you will not be able to pick up your order at the agency's branch unless you notify the agency.
What happens if I'm not at home when the delivery person comes?
If you are not at home when your order is delivered, it will be delivered again the next business day. So up to 2 attempts. The agency will notify you by email or phone of the situation. If delivery is not possible, the package will be returned to us.
Which agency will deliver my order to me?
We work with SEUR and Correos Express. When we ship your order, we will notify you by email which agency will deliver it to you, along with the tracking number.